Patient Feedback

“It truly is the most wonderful place"

“Before I came to Lindsey Lodge, I lived on the sofa and was unable to live my life as I wanted. I couldn’t even lift my head without vomiting due to my paralysed stomach. I was so frightened to stand up because of the sickness.

“Within just a couple of days of being admitted, the team had me up and about, using a four wheel walker. The whole team have given me so much encouragement and confidence and I no longer feel frightened to stand up anymore.

“It truly is the most wonderful place, every single member of staff and volunteer has gone out of their way to help me and a result I feel so much more positive about my future."
“It truly is the most wonderful place"

"We were both cared for superbly"

"Miles initially attended Lindsey Lodge Hospice as a day care patient. He realised that I needed a break and mentioned to me that the hospice offered respite care. After phoning I went to the hospice and explained our situation and it was decided that rather than respite care, Miles needed to be admitted as a patient.

"In Miles's final hours I asked if the bed could be moved slightly so that I could be facing him, the reply was 'Absolutely, but we can do better than that, we can move Miles across a little so that you can get on the bed with him if that’s what you would both like'. To be able to hold him and to be held by him was a memory to treasure. 

For Miles to die in such a caring place, everyone caring for us and our family and friends made it easier for us both. We were both cared for superbly. Thank you all for making Miles Aykroyd’s last days peaceful."
 
"We were both cared for superbly"

"We all felt so loved. It really did become a home from home"

“Glyn was first diagnosed with cancer in 2005. It was then that Glyn first visited Lindsey Lodge as a day care patient, and straight away they supported him and the whole family.

“In 2010, his cancer came back and Glyn became severely depressed and suicidal. The support Lindsey Lodge provided was immense, having people understand him and be able to help him meant that Glyn felt safe. He really blossomed and became the person that we knew before his illness.

“Sadly, in 2019 he became unwell with a new type of cancer. He was adamant that he would have one last Christmas with his family, and that’s when Lindsey Lodge stepped in. They arranged for Glyn to have Christmas at home with his family - and that was the biggest gift they could’ve ever given us.

“From the first day Glyn arrived as a day care patient, to the day he passed away, they cared for us. The team at Lindsey Lodge made the hardest part of our lives bearable, they made us all feel safe and secure.The staff felt like extended family, and we all felt so loved. It really did become a home from home."
 
"We all felt so loved. It really did become a home from home"

“I truly can’t credit Lindsey Lodge enough, the whole experience has been so positive."

Helen Turton (52) from Belton was diagnosed with breast cancer in 2018 and after initial treatment, began attending the Lindsey Lodge Wellbeing Centre. When Helen’s mobility began to deteriorate she was admitted to the Inpatient Unit at the Hospice.

“My whole experience of Lindsey Lodge has been extremely helpful, I was first referred to the Wellbeing Centre, but I felt a little sceptical to start with. My time in the Wellbeing Centre exceeded my expectations, I was there for six weeks and made a number of friends. I quickly connected with the other patients, as they knew how I was feeling.

“I was then admitted to the Inpatient Unit after my mobility quickly declined. As Christmas was soon approaching, I wanted to spend quality time with family and friends so the team at Lindsey Lodge arranged for me to visit home. When it was time for me to come back, the staff made sure my room was festive, I brought my own Christmas tree and lights to decorate with.

“I truly can’t credit Lindsey Lodge enough, the whole experience has been so positive. All of the staff and volunteers have been fantastic – nothing is too much trouble and you can’t ask for more than that.”
 
“I truly can’t credit Lindsey Lodge enough, the whole experience has been so positive."

From the moment I walked into the shop, nothing was too much trouble

“I've been watching on Facebook for when the Wedding Loft would be opening. I booked annual leave today to drive across to Brigg.
 
Well....I do not know where to start. From the moment I walked into the shop, nothing was too much trouble. I explained I was the Mother of the Groom and wondered if I was able to look at the occasional wear that is advertised.
 
“I was shown upstairs by Bev. I asked her if she would give me her honest opinion as I was all by myself. She was just so helpful and kind. She was called back downstairs and Vicky appeared. Nothing was too much trouble. 2 mannequins were dismantled! I was trying 5 dresses on and they were helping me to get a matching hat. They even went up to floor 3 to try and find me a handbag.
 

“Bev and Vicky treated me so kind. They were the most loveliest of people. They made, what I thought was going to be a difficult shopping experience, the most wonderful, enjoyable experience. I came away with 2 dresses and a wedding hat. The manager even managed to find a hat box for me to protect the hat. How caring and thoughtful.
 
“Bev and Vicky made me Smile again today, it's been a while. I just wanted you as the senior manager to know how remarkable these 2 ladies are and the other members of the team in today. 
 
“I'm not sure, as it's only your 4th day of opening if I'm your First Mother of The Groom....but I truly hope I'm the first of many.
 
“Congratulations on a beautiful Wedding Loft and such caring staff team.”
 
From the moment I walked into the shop, nothing was too much trouble

Amazing set of ladies always going above and beyond

Amazing set of ladies, always going above and beyond. Love you all for everything you have done and are still doing for myself and my family. There are also so many others within Lindsey Lodge that do so much for me and so many others, I could never name them all, but can honestly say without them all I don't think I would still be here today, and feel so happy to know they are always there for me. I can never thank them enough, so keep up the amazing work you all do, it means so much to so many of us, thank you and love you all.
 
Amazing set of ladies always going above and beyond

You are all worth your weight in gold

“You are all worth your weight in gold, everyone is just brilliant in your organisation... The Butterfly Line was an absolute life saver at what was a harrowing time for the family.”

You are all worth your weight in gold

Compliments

Compliments are regularly received in all forms at Lindsey Lodge Hospice and Healthcare and each one is greatly received and shared within the relevant teams. These are all logged onto our Vantage system and we record quarterly, total numbers received and document them on the quarterly ‘Quality Report’.
We often share our compliments online, through our social media platforms and on our website.


Complaints and Concerns

Complaints and Concerns are taken very seriously at Lindsey Lodge Hospice and Healthcare and where possible these are resolved at first touch rather than escalating into a formal complaint. These are logged onto our Vantage system and documented in the quarterly ‘Quality Report’. For full details please see our Complaints Policy below

Complaints Policy

 

Your right to complain - Complaints Procedure

Your Opinion Counts