Compliments
Compliments are regularly received in all forms at Lindsey Lodge Hospice and Healthcare and each one is greatly received and shared within the relevant teams. These are all logged onto our Vantage system and we record quarterly, total numbers received and document them on the quarterly ‘Quality Report’.
We often share our compliments online, through our social media platforms and on our website.
Complaints and Concerns
Complaints and Concerns are taken very seriously at Lindsey Lodge Hospice and Healthcare and where possible these are resolved at first touch rather than escalating into a formal complaint. These are logged onto our Vantage system and documented in the quarterly ‘Quality Report’. For full details please see our Complaints Policy below
Complaints Policy
Your right to complain - Complaints Procedure