Burringham Road, Scunthorpe, DN17 2AA
01724 270835
Always there to care

Key documents

 Compliments, comments, concerns and complaints

We’re are always keen to hear how patients, families/carers and members of the public, feel about their experience at the Hospice or when accessing any of our services.your opinion counts poster

Please inform us of any issues with which you are unhappy or any areas where you feel we can improve.

Should you wish to make a complaint, raise a concern, make a comment or compliment please discuss with any member of staff.

The hospice takes any concerns/complaints about your experience very seriously and will ensure these are dealt with in an efficient timely and open manner, in line with our policy for the procedure and management of complaints, concerns, comments and compliments.

We will discuss with you your preferred point of contact e.g. face to face, by telephone, email or letter. On conclusion of local resolution if you are not satisfied you have the right to refer the complaint to the Parliamentary and Health Service Ombudsman (PHSO).

Our Policy can be downloaded here. We also have a Your right to complain booklet for further information.

Our key documents can be found below:

 Lindsey Lodge Hospice is registered with the Care Quality Commission: Provider 1-101635606 Here is the latest report;

Lindsey Lodge Limited is a UK Registered Charity No. 702871, operating as Lindsey Lodge Hospice and a Company registered in England & Wales and Limited by Guarantee No. 2441249. | Cookie Policy

Burringham Road, Scunthorpe, DN17 2AA
01724 270835

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