Lindsey Lodge Hospice and Healthcare is going the extra mile to champion dignity and respect in its care, by encouraging staff to become Dignity Champions.
Lindsey Lodge’s Dignity Champions are a group of eight healthcare assistants, who, as well as ensuring that patients, families and carers continue to consistently receive the best possible patient-centred care and support, will be looking at ways to enhance the quality of its care, with regards to choice, dignity and respect.
Lindsey Lodge Operational Matron Karen Andrew said: “At Lindsey Lodge we feel passionately that being treated with dignity is a basic human right, not an optional extra. We believe our care services must be compassionate, person centred, as well as efficient, and are always looking at ways to ensure we achieve this.
“Sometimes the smallest thing that can make the biggest impact. If could be preparing a room to ensure it always has those last minute touches that make a someone feel welcome, or talking to our patients to gather feedback on how we can improve our care. Our Dignity Champions will be our eyes and ears on the ground, who are empowered to ensure we continue to meet the high standards of care our patients, carers and families expect.”
Led by Dignity Champion Lead Helen Harrison, the group aims to:
- Promote high standards
- Encourage consistency and teamwork
- Uphold Lindsey Lodge’s values regarding dignity and respect
- Recognise good practice by looking, listening and learning from one another and the wider team
- Be mindful of how findings and solutions are delivered to the wider team, reinforcing the ‘Lindsey Lodge way’.
Lindsey Lodge Director of Clinical Services Helen Turner said: “We are already extremely proud of the high standards of our care at Lindsey Lodge and I’m delighted that so many members of our team have signed up to become Dignity Champions.
“They will support our whole team to ensure we put dignity and respect at the heart of everything we do, to enable a positive experience for everyone who receives our care.”
Lindsey Lodge Operational Matron Karen Andrews (centre), is pictured with members of the Dignity Champions Team.