Compliments, comments, concerns and complaints
We’re always keen to hear how patients, families/carers and members of the public, feel about their experience at the Hospice or when accessing any of our services.
Please inform us of any issues with which you are unhappy or any areas where you feel we can improve.
Should you wish to make a complaint, raise a concern, make a comment or compliment please discuss with any member of staff.
The hospice takes any concerns/complaints about your experience very seriously and will ensure these are dealt with in an efficient timely and open manner, in line with our policy for the procedure and management of complaints, concerns, comments and compliments.
We will discuss with you your preferred point of contact e.g. face to face, by telephone, email or letter. On conclusion of local resolution if you are not satisfied you have the right to refer the complaint to the Parliamentary and Health Service Ombudsman (PHSO).
You can download our Your Right to Complain Procedure here
You can download our Complaints Policy here