Our Care


Lindsey Lodge Hospice offers a wide-range of personalised care which is provided by a versatile team of different professional staff and volunteers. As well as taking care of a patient's physical needs, we also look after their emotional, spiritual and social needs. We also support carers, family members and close friends, both during a person's illness and during bereavement.

Round the clock care


We provide 24-hour care in a 10 bed Inpatient Unit, which is open 365 days a year where our nursing team will go that extra mile to ensure patients are as comfortable as possible.
Some patients improve enough to be discharged from the unit and others stay with us until the end of their life.

Wellbeing Centre


Our Wellbeing Centre is open Monday to Friday where we provide patients with nursing care, psychological support, symptom management, therapies, pamper sessions, a range of activities and access to a chaplaincy service. Patients have a named nurse of whom co-ordinates appropriate care from this multidisciplinary team.

Compliments, comments, concerns and complaints


We’re always keen to hear how patients, families/carers and members of the public, feel about their experience at the Hospice or when accessing any of our services.

Please inform us of any issues with which you are unhappy or any areas where you feel we can improve.

Should you wish to make a complaint, raise a concern, make a comment or compliment please discuss with any member of staff.

The hospice takes any concerns/complaints about your experience very seriously and will ensure these are dealt with in an efficient timely and open manner, in line with our policy for the procedure and management of complaints, concerns, comments and compliments.

We will discuss with you your preferred point of contact e.g. face to face, by telephone, email or letter. On conclusion of local resolution if you are not satisfied you have the right to refer the complaint to the Parliamentary and Health Service Ombudsman (PHSO).

You can download our Your Right to Complain Procedure here

You can download our Complaints Policy here

Useful information for patients, carers and families

Advanced Care Planning

When someone is living with a life limiting condition, it can be helpful to plan ahead for a time when you might be less well and approaching the end of your life. This might involve thinking about what you would or wouldn’t want to happen and what is important to you. We call this advanced care planning. We would encourage discussing these wishes with family or carers but also to share this with health professionals involved in your care.

Below are a number of resources that patients or family/carers might find helpful:

 

Dying Matters

Lindsey Lodge Hospice supports Dying Matters, a national initiative which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life: https://www.dyingmatters.org/

Other Local Support

Citizen’s Advice North Lincolnshire

For impartial advice and support on your rights and legal issues for example regarding benefits, housing, work -  http://www.citizensadvicenlincs.org.uk/

Carers’ Support Service
https://www.carerssupportcentre.com/north-lincolnshire/

Macmillan Scunthorpe Information Centre
https://www.nlg.nhs.uk/services/oncology/macmillan-information-centres/
 

There are a number of national disease specific charities with more specific advice on support and treatment.