Our Care

Lindsey Lodge offers a wide-range of personalised care which is provided by a versatile team of different professional staff and volunteers. As well as taking care of a patient's physical needs, we also look after their emotional, spiritual and social needs. We also support carers, family members and close friends, both during a person's illness and during bereavement.

Round the clock care

We provide 24-hour care in a 10 bed Inpatient Unit, which is open 365 days a year where our nursing team will go that extra mile to ensure patients are as comfortable as possible.

Some patients improve enough to be discharged from the unit and others stay with us until the end of their life.

More about our Inpatient Unit

Wellbeing Centre

Our Wellbeing Centre is open Monday to Friday where we provide patients with nursing care, psychological support, symptom management, therapies, pamper sessions, a range of activities and access to a chaplaincy service. Patients have a named nurse of whom co-ordinates appropriate care from this multidisciplinary team.

More about our Wellbeing Centre

Useful information for patients, carers and families

Below are a number of resources that patients or family/carers might find helpful:

Advanced Care Planning

When someone is living with a life limiting condition, it can be helpful to plan ahead for a time when you might be less well and approaching the end of your life. This might involve thinking about what you would or wouldn’t want to happen and what is important to you. We call this advanced care planning. We would encourage discussing these wishes with family or carers but also to share this with health professionals involved in your care.

At a Loss

AtaLoss.org is the UK’s national bereavement signposting website. You can easily find bereavement support services appropriate to your loss and wherever you live in one place, along with practical information, helpful resources and helplines. AtAloss.org also hosts GriefChat- a free web chat service if you would like advice or to ‘talk'. Our service is offered free to anyone bereaved - whatever their age, gender or cultural background - and anyone supporting bereaved people.

Digital Legacies

We live in a world increasingly reliant on the internet and many of us have virtual lives through social media platforms. However, do you know who owns the data that is held in these platforms? Invariably it is owned by the company that owns the platform.

Do you know what would happen to that data when you die?

If it isn’t owned by you, it can be deleted by the company and your family or loved ones may not be able to have access to it. This may include memories, photographs, messages.

Your identity can also be lucrative for fraudsters after you die, so ensuring your information is held appropriately is important to safeguard against this.

It is therefore becoming increasingly important that we not only plan for our physical end of life, but also plan for our virtual end of life.

The Digital Legacy Association https://digitallegacyassociation.org/ has some useful information to help support you in planning and safeguarding your digital legacies after you die.

Other Local Support

Citizen’s Advice North Lincolnshire

For impartial advice and support on your rights and legal issues for example regarding benefits, housing, work.  

Carers’ Support Service

Macmillan Scunthorpe Information Centre

There are a number of national disease specific charities with more specific advice on support and treatment.

Compliments, comments, concerns and complaints

We’re always keen to hear how patients, families/carers and members of the public, feel about their experience at the Hospice or when accessing any of our services.

Please inform us of any issues with which you are unhappy or any areas where you feel we can improve.

Should you wish to make a complaint, raise a concern, make a comment or compliment please discuss with any member of staff.

The hospice takes any concerns/complaints about your experience very seriously and will ensure these are dealt with in an efficient timely and open manner, in line with our policy for the procedure and management of complaints, concerns, comments and compliments.

We will discuss with you your preferred point of contact e.g. face to face, by telephone, email or letter. On conclusion of local resolution if you are not satisfied you have the right to refer the complaint to the Parliamentary and Health Service Ombudsman (PHSO).

You can download our Your Right to Complain Procedure here

You can download our Complaints Policy here

Financial Support & Advice

We recognise that 90,000 people die in poverty every year in the UK. Many are driven into poverty as a result of reaching the end of their lives. The combination of income loss and additional costs brought on by terminal illness can lead to significant financial strain and drive even families who are previously getting by into poverty.
1 in 4 terminally ill people of working age spend the last year of their lives in poverty. Women are more likely to fall below the poverty line at the end of life than men. Working age people with children are more likely than any other group to fall below the poverty line at the end of life.

There is help available, but knowing where to look for this can be confusing, particularly when you are feeling unwell or juggling medical treatments. Below are a few websites that can offer advice and support.
Advice and signposting on finances. Include a benefits calculator.
Financial support, advice and guidance
Discretionary Housing Payments – short term measure to assist households from severe financial hardship
Citizen’s Advice
Debt advice

Dying Matters

Lindsey Lodge Hospice supports Dying Matters, a national initiative which aims to help people talk more openly about dying, death and bereavement, and to make plans for the end of life: https://www.dyingmatters.org/