Privacy statement

 

Lindsey Lodge Hospice & Healthcare Privacy Notice – General                   

This notice is written in accordance with the Data Protection Act 2018
 
Thank you for supporting Lindsey Lodge Hospice. You are helping us provide vital care for the people of North Lincolnshire.

Our commitment

 
We will always store your personal details securely. We'll use them to communicate with you in the way(s) that you have agreed to. Your data may also be used for analysis purposes so that we can provide the best service possible. We will always treat your personal information with care.
We are committed to using your records in ways that respect your rights. We have a legal duty to keep information about you confidential and secure.

What is personal information?
Personal information is anything that identifies you. This includes things like name, date of birth, address and postcode.
 
Why do we collect data about you?
Lindsey Lodge Hospice & Healthcare will process your personal information for the purposes of:

  • Administration

  • Personnel matters (where appropriate)

  • Fraud prevention

  • Charity regulation

  • Fundraising

  • Care

 
The legal basis for the collection and processing of your personal information is that you have given us consent and/or that it is our legitimate interest to do so in order to support hospice needs in the area and your rights and freedoms are not prejudiced by this. We will keep your personal data within the European Economic Area and normally expect to retain it for 7 years.

What sort of information do we hold? 

  • Your name, address and date of birth

  • Contact details

  • Communication preferences

  • Bank account details

  • Gift Aid information

  • Relationship to Lindsey Lodge Hospice

What do we use this information for?
 
To keep you updated with all things hospice related which includes the following activities:

  • News

  • Updates on Care

  • Events and challenges

  • Lottery

  • Superdraw

  • Campaigns

  • Income generation

  • Profiling

  • Relationship building

 

How do we keep your records confidential?
 
Everyone working for Lindsey Lodge Hospice & Healthcare follows strict policies around confidentiality and storage of information.
 
We have a duty to:

  • Maintain full and accurate records of the care we provide to you.

  • Keep records about you confidential, secure and accurate.

  • Provide information in a format that is accessible to you (for example in large type if you are partially sighted).

 
In most cases, we will only have personal data that you have provided to us but if you use fundraising services such as Just Giving they may share information about you with us if you allow them to do so.

Sharing information about you?
 
We will not sell your personal data to anybody.
In limited circumstances we may share your information with associated organisations such as the organisation that operates our weekly lottery.

Your rights

You can change your mind about your contact preferences at any time and also have the right to withdraw your consent.

You have the right of access to your personal data and in some cases require us to restrict, erase or amend it by emailing llh.enquiries@nhs.net or calling 01724 270835 and asking for fundraising.
If you have any concerns or complaints about how we are handling your personal data please do not hesitate to get in touch.

Further information available at www.ico.org.uk and www.cqc.org.uk/about-us/our-policies/privacy-statement
 
Cookies
To enhance your experience on our website, some of our web pages use “cookies”.  These are small text files that are placed in your computer`s browser to store your preferences.  Cookies, by themselves, do not tell us personal information unless you choose to provide us with this information.  A cookie is like and id card.  It is unique to your computer and can only be read by a server.  Cookies are used to understand site usage and to improve the content and offerings on our website.  They save you time as they help remember who you are meaning we can be more efficient and learn about what content is important to you and what is not. 
You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a website`s server.  Please note that some parts of a site will not function properly if you have refused cookies.
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you.
 
When you use and access the Website, we may place a number of cookies files in your web browser.
 
We use cookies for the following purposes: to enable certain functions of the Website, for security, to provide analytics and to store your preferences if you set any.
 
Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts. More specifically, we use cookies and other tracking technologies for the following purposes:

Name

Type

Owner

Description

AWSALBCORS

Necessary

AWS

Used by our hosting provider AWS to regulate the loadbalancer

AWSALB

Necessary

AWS

Used by our hosting provider AWS to regulate the loadbalancer

CookieAuth

Functional

Lindsey Lodge

Used by our site to stop the cookie warning pop-up once you've closed it

_gat_gtag_UA_129516190_1

Performance

Google

Used to help us analyse site usage and conversion paths. Our Google Analytics is set to not store IP addresses and so no personal information is stored.

_gid

Performance

Google

Used to help us analyse site usage. Our Google Analytics is set to not store IP addresses and so no personal information is stored.

_ga

Performance

Google

Used to help Google Identify a single web session. Our Google Analytics is set to not store IP addresses and so no personal information is stored.

_gcl_au

Performance

Google

Used to help us analyse site  conversion paths. Our Google Analytics is set to not store IP addresses and so no personal information is stored.

ASP.NET_SessionId

Necessary

Lindsey Lodge

Sets a unique session for your time on our site. Is required to load pages and help with keys aspects like baskets and bookings.

CMSCsrfCookie

Necessary

Lindsey Lodge

A security cookie to help stop cross-site request forgery (CSRF)

CMSPreferredCulture

Necessary

Lindsey Lodge

Sets the site to use the default language of English (UK)