Introduction
This Policy is written in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation 2018. Lindsey Lodge Hospice and Healthcare (LLH) is the Data Controller in respect of all personal data collected by us on this website or otherwise.
The Charity is committed to protecting the privacy of everyone who uses our services; patients and carers; employees and volunteers; donors and supporters. At Lindsey Lodge Hospice and Healthcare, we are committed to protecting your privacy. We protect any personal information you give us.
We will always store personal information securely. We will use it to communicate with the individual in the way(s) that the individual has agreed to. The data may also be used for analysis purposes so that we can provide the best service possible.

Under the Data Protection Act 2018 you have a right to know who holds personal information about you and request a copy should you wish to do so. The Charity’s intention is to be compliant, user friendly and to ensure the Charity’s supporters only receive information they are interested in.
If you have any questions about this Policy, please contact our Data Protection Officer, Julia Burnett, at Lindsey Lodge Hospice and Healthcare, Burringham Road, Scunthorpe, North Lincolnshire, DN17 2AA or please email llh.enquiries@nhs.net or contact us by phone on 01724 270835.

Aims
The aim of the Privacy Policy is to ensure that the Charity collects, uses, stores, and shares personal information in a way that is lawful, transparent, ethical, and respectful of the rights and dignity of all individuals.

The policy exists to:
• Protect the privacy and confidentiality of individuals;
• Ensure full compliance with data protection law;
• Explain how personal information is used;
• Support safe and effective care and operations;
• Inform individuals of their rights and how to exercise them;
• Promote a strong culture of data protection.

Scope
This Privacy Policy applies to all personal information processed by the Charity in the course of delivering care, running its services, and carrying out its charitable functions.

What is personal information?
Personal information is anything that identifies you. This includes your name, date of birth, address and postcode. It can also include information about your care.

Why do we collect data about you?
The legal basis for the collection and processing of your personal information is that you have given us consent and/or that that it is our legitimate interest to do so in order to support hospice needs in the area and your rights and freedoms are not prejudiced by this.

Depending on our relationship with you; patient, carer, volunteer, donor, employee we will process your information for the purposes of:
• Care -to give you the correct care, information, support and treatment while attending Lindsey Lodge Hospice and Healthcare;
• Administration – to provide you with the services you request (including taking payments) and to communicate with you;
• Human Resources matters (where appropriate)- to administer your employment or voluntary work where you become an employee or volunteer;
• Fraud prevention – to detect and reduce fraud and credit risk;
• Charity regulation – to comply with our obligations as a Charity;
• Fundraising – to administer any donations (including taking credit / debit card payments) you agree to make including any Gift Aid requirements;
• Security – CCTV footage will only be accessed to investigate incidents outside and inside the main hospice site. CCTV footage can only be accessed by a limited number of authorised staff.

We do not use your information for profiling or automated decision-making.

Our Website
Cookies
To enhance your experience on our website, some of our web pages use “cookies”. These are small text files that are placed in your computers browser to store your preferences. Cookies, by themselves, do not tell us personal information unless you choose to provide us with this information. A cookie is like and id card. It is unique to your computer and can only be read by a server. Cookies are used to understand site usage and to improve the content and offerings on our website. They save you time as they help remember who you are meaning we can be more efficient and learn about what content is important to you and what is not. You can configure your browser to accept all cookies or to alert you every time a cookie is offered by a websites server. Please note that some parts of a site will not function properly if you have refused cookies.

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Website or a third-party to recognize you and make your next visit easier and the Website more useful to you.

When you use and access the Website, we may place a number of cookies files in your web browser. We use cookies for the following purposes: to enable certain functions of the Website, for security, to provide analytics and to store your preferences if you set any.

Cookie List
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.

Name	Type	Owner	Description
AWSALBCORS	Necessary	AWS	Used by our hosting provider AWS to regulate the load balancer
AWSALB	Necessary	AWS	Used by our hosting provider AWS to regulate the load balancer
CookieAuth	Functional	Lindsey Lodge	Used by our site to stop the cookie warning pop-up once you’ve closed it
_gat_gtag_UA_129516190_1	Performance	Google	Used to help us analyse site usage and conversion paths. Our Google Analytics is set to not store IP addresses and so no personal information is stored.
_gid	Performance	Google	Used to help us analyse site usage. Our Google Analytics is set to not store IP addresses and so no personal information is stored.
_ga	Performance	Google	Used to help Google Identify a single web session. Our Google Analytics is set to not store IP addresses and so no personal information is stored.
_gcl_au	Performance	Google	Used to help us analyse site conversion paths. Our Google Analytics is set to not store IP addresses and so no personal information is stored.
ASP.NET_SessionId	Necessary	Lindsey Lodge	Sets a unique session for your time on our site. Is required to load pages and help with keys aspects like baskets and bookings.
CMSCsrfCookie	Necessary	Lindsey Lodge	A security cookie to help stop cross-site request forgery (CSRF)
CMSPreferredCulture	Necessary	Lindsey Lodge	Sets the site to use the default language of English (UK)

Google Analytics
The charity website uses a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.

We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not directly identify anyone.
We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

We use the information to report on visitor numbers, and to make improvements to our service.
This information is collected only if visitors opt in by allowing cookies when they visit the charity website.

Links to other websites
Our website may include links to other websites, not owned or managed by us. We cannot be held responsible for the privacy of information collected by websites not managed by us.

If you are 16 or under
If you are aged 16 or under, you must get a parent/guardian’s permission before you provide any personal information on our website.

To read our full Privacy Policy relating to all areas of our organisation please click here

Approved 28th April 2026

Review date: 27th April 2028