The Palliative Care Support Line
Formerly known as the Butterfly Line, the service has been renamed the Palliative Care Support Line, reflecting a renewed focus on providing clear, accessible, and compassionate guidance to the local community.
If you or someone you care for would benefit from expert advice, reassurance, or emotional support, please do not hesitate to contact the Palliative Care Support Line 01724 454392,
Monday – Sunday, 8am – 7pm.
What the Service Offers
The Palliative Care Support Line acts as a crucial helpline during difficult times, providing:
- Expert Symptom Advice: Friendly, professional guidance on managing symptoms such as pain, breathlessness, and anxiety from our team of trained specialist professionals.
- Emotional Support: A listening ear and reassurance for both patients and those looking after them.
- Support for At-Home Care: Enabling individuals to remain comfortably in their preferred place of care with direct access to specialist advice.
- Preventing Hospital Admissions: Helping patients manage their care safely at home, reducing the need for emergency call-outs and hospital stays.
- Clear Guidance: Honest, compassionate information on what to expect as an illness progresses.
- Signposting: Direct help to access other healthcare services or urgent support when required.
What the service offers
- Friendly, expert advice on managing symptoms such as pain, breathlessness, and anxiety
- Emotional support and reassurance for patients, families, and carers
- Guidance on what to expect as illness progresses
- Help to access other services or urgent support if needed
When and how to access the service
- Open 7 days a week
- 8:00 AM – 7:00 PM
- Telephone support only
Who can use the service?
- People receiving palliative or end-of-life care
- Family members, friends, and carers
- Anyone supporting a loved one at this stage of life
Please note – calls to The Palliative Care Support Line are recorded for training and monitoring purposes
What is The Palliative Care Support Line?
The Palliative Care Support Line is a service designed to provide compassionate support, advice, and reassurance to people living with palliative and end-of-life care needs, as well as their families and carers.