Supporter Relations Volunteer

Location

At the hospice, in the Lodge with the Fundraising Team

1 full or half day per week – hours and day to be flexible

N/A

Head of Fundraising & Marketing/Fundraising Development Manager

What is the volunteer role?

Lindsey Lodge Hospice Supporter Relations Volunteer

Key Responsibilities

Weekly phone calls thanking our supporters for their donations
Use of our fundraising database to support cleaning our supporter data
Collation of event packs for our flagship events, challenges and campaigns
Ensuring the hospice supporters feel valued with timely, friendly contact leading to supporter retention

What skills/qualifications might help me?

What other things would we like from you?

To attend meetings, supervision and appropriate training (including confidentiality).
To represent Lindsey Lodge Hospice in a positive manner by being smart (clean and tidy) polite and by giving a positive message about the work of the charity.
To wear a fundraising volunteer ID badge
To operate within Lindsey Lodge’s relevant policies and procedures, and those within the fundraising code of practice (https://www.fundraisingregulator.org.uk/code)
To take responsibility for your own health and safety (wearing footwear appropriate to your role, e.g no high heels or open shoes in patient areas) and report any areas of risk.
To demonstrate Hospice vision, values and behaviours and reflect a commitment to equality, diversity and inclusion
To participate in an annual review with your line manager and complete all mandatory training as required of the role.

What happens if things aren’t working out or if I have a problem?

Discuss any concerns with the Head of Fundraising and Marketing. They will try to address and resolve your concern.
If you are still not satisfied you can take your concern to the Workforce Manager who will try to help.

For more information, or to apply please contact Kirsty Walker kirsty.walker4@nhs.net phone 01724 270835.